FAQ

if your questions aren’t answered here, send us an email at hello@monomonewyork.com

shipping / turnaround

many of our items are made to order. please allow 5-7 business days for your item to be shipped out. you will receive tracking information as soon as your order ships.

for international orders, the recipient will be responsible for all customs duties or taxes that occur, and may not be reflected at checkout. these vary based on destination country. 

care

for knitwear, please hand-wash in cold or lukewarm water and gentle soap. lay flat to dry.

pricing

our pricing reflects the time and materials that go into creating each piece. we source high quality, sustainable materials, and design each piece to be versatile, functional, and long lasting. 

return and exchange policy

unworn items in their original packaging can be returned or exchanged within seven days of receiving. please email us at hello@monomonewyork.com to start this process. 

sizing

due to our small scale production, we offer three sizes at the moment: S, M, and L. because of their format, our pieces are naturally stretchy and flexible, and we are working to add more sizes into rotation. if you have any questions on choosing a size, we are happy to help! just send us an email.